ʵÓÃÂÃÓÎÓ¢ÓïÌý˵½Ì³Ì(µÚ3°æ)

Part 1 Reception Courtesy
½Ó´ýÀñÒÇƪ

Unit 1 Greetings & IntroductionsÎʺòÓë½éÉÜ003
Unit 2 Thanks & ApologiesÖÂлÓëµÀǸ009
Unit 3 Farewells¸æ±ð016


Part 2 Hotel Service
¾Æµê·þÎñƪ

Unit 4 Room Reservation¿Í·¿Ô¤¶©025
Unit 5 Concierge ServiceÀñ±ö·þÎñ031
Unit 6 Checking InÈëסµÇ¼Ç037
Unit 7 Chamber Service¿Í·¿·þÎñ045
Unit 8 Taking Ordersµã²Ë051
Unit 9 Paying Bills in the Restaurant²ÍÌü½áÕË057
Unit 10 Room Service¿Í·¿ËͲͷþÎñ063
Unit 11 Recreation & Fitness Center¿µÀÖÖÐÐÄ070
Unit 12 Tickets ServiceƱÎñ·þÎñ077
Unit 13 Business CenterÉÌÎñÖÐÐÄ084
Unit 14 Conference Service»áÒé·þÎñ090
Unit 15 Dealing with Complaints´¦ÀíͶËß096
Unit 16 Checking Out½áÕËÀëµê103
Part 3 Tour Guide Service
µ¼ÓηþÎñƪ

Unit 17 On the PlaneÔÚ·É»úÉÏ113
Unit 18 At the CustomsÔÚº£¹Ø120
Unit 19 Meeting Guests at the Airport½Ó»ú127
Unit 20 On the Way to the HotelÈ¥¾Æµê133
Unit 21 Helping Tourists Check In°ïÖúÈëס¾Æµê139
Unit 22 Sightseeing (I)¾°µã²Î¹Û£¨1£©145
Unit 23 Sightseeing (II)¾°µã²Î¹Û£¨2£©151
Unit 24 Shopping¹ºÎï157
Unit 25 Handling Problems and Emergencies´¦ÀíÍ»·¢Ê¼þ163
Unit 26 Farewell at the Airport»ú³¡µÀ±ð169