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Part ¢ñ Listening & Speaking for Secretary Chapter One Reception Section 1 At the Office Section 2 At the Airport Section 3 Having Business Dinner Chapter Two Business Communication on the Phone Section 1 Making Appointments Section 2 Making Reservations Section 3 Seeking Information Chapter Three Office Automation Section 1 Office Facilities Management Section 2 Office Software Application Section 3 Web-office Chapter Four Management of Business Section 1 Something Urgent Section 2 Letters Processing Section 3 Business Travel Arrangement Chapter Five Conference Arrangement Section 1 Before the Conference Section 2 During the Conference Section 3 Post-conference Chapter Six International Business Negotiation Section 1 Preparing Stage Section 2 Materially Negotiable Stage Section 3 Agreement Concluding & Executing Stage Part ¢ò Reading for Secretary Chapter One Be a Qualified Secretary Section 1 Cultural Awareness Section 2 How to Be a Qualified Secretary Section 3 What Should a Secretary Do in the Office Chapter Two Reception Section 1 Cultural Awareness Section 2 What Makes a Secretary a Good Receptionist Section 3 Business Dinner Etiquette Chapter Three Secretarial English for Telephone Use Section 1 Cultural Awareness Section 2 Phone Call Etiquette Section 3 Telephone Communication Skills Chapter Four Office Automation Section 1 Cultural Awareness Section 2 Knowing Office Automation Section 3 Suggestions on Electronic Filing Chapter Five Conference Arrangement Section 1 Cultural Awareness Section 2 Meeting Arrangement Section 3 Cross-cultural Negotiation Meeting Chapter Six International Business Negotiation Section 1 Cultural Awareness Section 2 Overview of International Business Negotiation Section 3 What Should a Secretary Do for Business Negotiation Part ¢ó Writing for Secretary Chapter One Office Documents Section 1 Announcement Section 2 Memos Section 3 Meeting Minutes Chapter Two Ceremonial Documents Section 1 Letters of Thanks Section 2 Letters of Apologies Section 3 Letters of Congratulations Chapter Three SociaI Documents £¨¢ñ£© Section 1 Letters of lnquiry Section 2 Letters of Request Section 3 Letters of Complaint Chapter Four SociaI Documents £¨¢ò£© Section l Letters of Recommendation Section 2 Letters of lnvitation Section 3 Letters of Job Application Chapter Five Human Resources Documents Section2 Internal Transfer Section 3 Termination of Employment Section l Establishing Business Relations Section 2 Inquiries£¬ Offers & Counter-offers Section 3 0rders & Contracts Appendix Appendix ¢ñ ¹ú¼ÒÃØÊéÖ°Òµ×ʸñÓ¢ÓÊÔ¼ò½é Appendix ¢ò ÉæÍâÃØÊéÓ¢ÓÊÔÄ£ÄâÊÔÌâ¼°²Î¿¼´ð°¸ ²Î¿¼ÎÄÏ×