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icon instructionsmodule 1 bllsiness sociatisin gskill a building a business networkskill b maintaining the business relationshipskill c improving business relationships module 2 business receptionskill a image&presentationskill b communication skillsskill c organisational skills module 3 marketingskill a segmentationskili b 4 p's module 4 salesskill a background knowledgeskill b beginning the sales processskill c negotiation phase module 5 job interviewskill a prepare for the lob interviewskili b the interviewmodule 6 business meetingskill a prepare for the meetingskill b condud the meetingskill c after the meeting module 7 ci'dstomer servieeskili a generai customer serviceskili b after-sales service module 8 interculturai business communicationskill a cultural diversityskili b east-west differencesskill c interculturai communication in businessskill d improving intercultural communication