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Unit 1 Making and Accepting a ReservationPart A Making and Accepting a ReservationPart B Offering an Alternative to the Guests When Their Needs Are Not AvailableUnit 2 Receiving the GuestsPart A Receiving the Guests with the ReservationPart B Receiving the Guests without the ResenrationUnit 3 Ordering Food and Taking orders ¢ñPart A Asking and Explaining DishesPart B Recommending DishesUnit 4 Ordering Food and Taking Orders ¢òPart A Asking What the Guest PrefersPart B Room ServiceUnit 5 Ordering DemeMPart A Asking and Telling If Dessert Is Wanted ¢ñPart B Asking and Telling If Dessert Is Wanted ¢òUnit 6 Paying the BillPart A Asking for the Bill and Ways of Payin9Part B Explaining the Charge and Handling Mistakes on the BillUnit 7 Bar Service ¢ñPart A Asking What the Guest Wants to DrinkPart B Telling What Is WantedUnit 8 Bar service ¢òPart A Asking before Serving and Serving the GuestPart B Asking How Much Is Owed and Saying GoodbyeUnit 9 Handling Complaints ¢ñPart A Complaining about DrinksPart B Complaining about Meat and FoodUnit 10 Handling Complaints ¢òPart A Complaining about ServicePart B Showing the Way of Dealing with ComplaintsVocabularyKey to Exercisestapescript¸½Â¼²Î¿¼ÎÄÏ×