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Part One Procurement and Supplier Management 1

Case 1 Toyota¡¯s supplier relationship management 3

Case 2 Chemstar and Loftech 9

Case 3 FBK Industries: Supporting the Paradigm Shift in Vendor Selection

through the Use of Multicriteria Methods for Sole-Sourcing 12

Part Two Logistics Marketing Management 27

Case 4 UPS and FedEx turn focus to consumer behavior 29

Case 5 Handy Tider, Inc. 35

Case 6 DHL Logistics¡¯s Services Marketing Mix Efforts 41

Part Three Transportation Management 49

Case 7 Coals to Newcastle 51

Case 8 H. Stevens Inc. 55

Case 9 Ocean spray-shipping products more efficiently 59

Part Four Warehousing and Inventory Management 63

Case 10 Implementing CMI at the Whitbread Beer Company 65

Case 11 Healthy & handsome Trading 70

Case 12 Freshy company 75

Part Five¡¡Logistics Information Management 79

Case 13¡¡Care-free Hut 81

Case 14¡¡WorthPal Inc. 85

Case 15¡¡Supply-Base Reduction at Rabbity 89

Case 16¡¡Enterprise-Level Coordination at Zappos 92

Part Six¡¡Supply Chain Management 97

Case 17¡¡Managing Growth at SportStuff 99

Case 18¡¡Birth of a Sweater 104

Case 19¡¡Dell Computers: using the supply chain to compete 108

Part Seven¡¡International Logistics 115

Case 20¡¡Where to produce? 117

Case 21¡¡Betty¡¯s Brownies 120

Case 22¡¡The Great Bite Peach Company 124

Case 23¡¡Two Countries Compared: Switzerland and Chad 129

Part Eight¡¡Integrated Logistics Management 133

Case 24¡¡ESB 135

Case 25¡¡Tastyfood 139

Case 26¡¡Online Sales and Local Store Availability: Combining the Best of Both

Worlds, or Not? 142

Case 27¡¡Human resource management in Humanitarian Aid Supply Chains 145

Case 28¡¡Fast Fashion Winner from Savvy Systems 148

Case 29¡¡LIDL Sweden 163

Appendix¡¡A Guide to Case Analysis and Case Discussion 169

Part One Objectives of Case Analysis 171

Part Two How to prepare a Case for Class Discussion 172

Part Three How to participate in Class Discussion of a Case 174

References 176