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Part 1 Courtesy Service ½Ó´ýÀñÒÇƪ Unit 1 Greetings & IntroductionsÎʺòÓë½éÉÜ Unit 2 Thanks & ApologiesÖÂлÓëµÀǸ Unit 3 Farewells¸æ±ð Part 2 Hotel Service ¾Æµê·þÎñƪ Unit 4 Room Reservation¿Í·¿Ô¤¶© Unit 5 Concierge ServiceÀñ±ö·þÎñ Unit 6 Checking InÈëסµÇ¼Ç Unit 7 Chamber Service¿Í·¿·þÎñ Unit 8 Taking Orderµã²Ë Unit 9 Paying Bills in the Restaurant²ÍÌü½áÕË Unit 10 Room ServiceËͲͷþÎñ Unit 11 Recreation & Fitness Center¿µÀÖÖÐÐÄ Unit 12 Tickets ServiceƱÎñ·þÎñ Unit 13 Business CenterÉÌÎñÖÐÐÄ Unit 14 Conference Service»áÒé·þÎñ Unit 15 Dealing with the Complaints´¦ÀíͶËß Unit 16 Checking Out½áÕËÀëµê Part 3 Tour Guide Service µ¼ÓηþÎñƪ Unit 17 On the PlaneÔÚ·É»úÉÏ Unit 18 At the CustomsÔÚº£¹Ø Unit 19 Meeting Guests at the Airport½Ó»ú Unit 20 On the Way to the HotelÈ¥¾Æµê Unit 21 Helping the Tourists Check In°ïÖúÈëס¾Æµê Unit 22 Sightseeing (I)¾°µã²Î¹Û£¨I£© Unit 23 Sightseeing (II)¾°µã²Î¹Û£¨II£© Unit 24 Shopping¹ºÎï Unit 25 Handling Problems and Emergencies´¦ÀíÍ»·¢Ê¼þ Unit 26 Farewell at the Airport»ú³¡µÀ±ð Appendix ¸½ ¼ Appendix I Keys to the ExercisesÁ·Ï°´ð°¸ Appendix II Tapescripts¼Òô²ÄÁÏ