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Module 1 Ticketing Service
Unit 1 Booking tickets
Unit 2 Collecting tickets
Unit 3 Refunding tickets
Unit 4 Changing tickets
Unit 5 Buying on-board ticket

Module 2 Station Service
Unit 1 Inquiry
Unit 2 Checking ID Cards and Real-name Tickets
Unit 3 Security Check
Unit 4 Waiting-room Service
Unit 5 Station Announcement
Unit 6 Service at the Ticket Entrance
Unit 7 Service in the Platform
Unit 8 Connecting Service
Unit 9 Service at the Passenger Exit
Unit 10 Left-baggage Service
Unit 11 Luggage Delivery Service
Unit 12 Lost and Found

Module 3 On-train Service
Unit 1 Welcome Passengers Aboard
Unit 2 Service in the Carriage
Unit 3 Dining Car Service
Unit 4 Special Passengers Service
Unit 5 Medical Emergency Service
Unit 6 Emergency service
Unit 7 Service Before Arrival
Unit 8 Handling Complaints
Unit 9 Onboard Announcement