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Unit 1 Greeting Task 1 Meeting and Greeting Task 2 Checking In at the Airport Task 3 Pair Work Task 4 Immigration and Emigration Task 5 The Immigration Form Task 6 Extended Reading Task 7 Situational Training Unit 2 Hotel Service Task 1 Making a Room Reservation Task 2 Check-In Task 3 Room Services Task 4 How to Exchange Foreign Currencies Task 5 Checking Out by Credit Card Task 6 Extended Reading Task 7 Situational Training Unit 3 Urban Traffic Task 1 Taking a Taxi Task 2 Taking a Bus Task 3 Using the Subway Task 4 Extended Reading Task 5 Situational Training Unit 4 Restaurant Service Task 1 Taking an Order at a Chinese Restaurant Task 2 Introduce Chinese Cuisine Task 3 Recommending Drinks Task 4 Using Western Tableware Task 5 Extended Reading Task 6 Situational Training Unit 5 City Sightseeing Task 1 City Tour Task 2 Stories of Scenic Spots Task 3 Tour Itinerary Task 4 Extended Reading Task 5 Situational Training Unit 6 Shopping Task 1 Shopping in Commercial Pedestrian Street Task 2 Doing Shopping for Souvenirs Task3 Extended Reading Task 4 Situational Training Unit 7 Leisure and Recreation Task 1 Doing Exercises Task 2 Chinese Kung Fu' Task 3 Extended Reading Task 4 Situational Training Unit 8 Handling Complaints Task 1 A Delayed Flight Task 2 A Tour Guide or a Shopping Guide Task 3 Something Wrong with the Meal Task 4 A Complaint Letter Task 5 Extended Reading Task 6 Situational Training Unit 9 Handling Emergence Task 1 Dealing with the Loss of Personal Belongings Task 2 Take Care of a Sick Guest Task 3 How to Deal with the Traffic Accident Task 4 Explaining Rules and Safety Precautions Task 5 Extended Reading ¡­¡­ Unit 10 Farewell Unit 11 Tour Guide Presentation References²Î¿¼ÊéÄ¿ Appendix 1 Famous Chinese Cuisines 2 Traditional Festivals