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Part ¢ñ Passenger Station Service£¨¿ÍÔËÕ¾·þÎñ£©
Unit 1 Passenger Railway Station£¨¿ÍÔËÕ¾£©
Unit 2 Ticket Office£¨ÊÛƱ´¦£©
Unit 3 Entrance of the Station£¨½øÕ¾¿Ú£©
Unit 4 Waiting Area£¨ºò³µÇø£©
Unit 5 Board the Train£¨¼ìƱ³Ë³µ£©
Unit 6 Exit of the Station£¨³öÕ¾¿Ú£©

Part ¢ò Train Service£¨Áгµ·þÎñ£©
Unit 1 Passenger Train Type and Equipment£¨ÂÿÍÁгµ¼°ÆäÉ豸£©
Unit 2 Welcoming Aboard£¨Ó­¿Í£©
Unit 3 Service in the Carriage£¨³µÏá·þÎñ£©
Unit 4 Dining Car Service£¨²Í³µ·þÎñ£©
Unit 5 Train Broadcasting£¨Áгµ¹ã²¥£©
Unit 6 Getting 0ff the Train£¨Ï³µ·þÎñ£©

Part ¢ó Other Services£¨ÆäËû·þÎñ£©
Unit 1 Special Passenger Service£¨ÌØÊâÂÿͷþÎñ£©
Unit 2 Handling Passengers Complaints£¨Í¶Ëß´¦Àí£©
Unit 3 Emergency Response£¨Ó¦¼±´¦Àí£©
Unit 4 Everyday Expressions£¨ÈÕ³£ÓÃÓ

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References£¨²Î¿¼ÎÄÏ×£©