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unit 1 essentials of business correspondence 1
related business knowledge 1
writing guide 2
exercises 13
unit 2 establishing business relations 15
related business knowledge 15
writing guide 16
specimen letters 17
useful expressions 22
exercises 25
unit 3 enquiries and quotations 34
related business knowledge 34
writing guide 35
specimen letters 36
useful expressions 42
exercises 43
unit 4 offers 52
related business knowledge 52
writing guide 54
specimen letters 54
useful expressions 60
exercises 62
unit 5 counter-offers 71
related business knowledge 71
writing guide 72
specimen letters 73
useful expressions 78
exercises 81
unit 6 order, acceptance and refusal 89
related business knowledge 89
writing guide 90
specimen letters 91
useful expressions 97
exercises 98
unit 7 terms of payment (i) 107
related business knowledge 107
writing guide 110
specimen letters 111
useful expressions 117
exercises 119
unit 8 terms of payment (ii) 128
related business knowledge 128
writing guide 130
specimen letters 131
useful expressions 136
exercises 138
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