ÉæÍâÃØÊéÓ¢Óï

unit 1 making and answering telephone
½Ó´òµç»°
  1.1 answering an acquaintance's phone
  ½ÓÌýÊìÈ˵绰
  1.2 answering a stranger's phone
  ½ÓÌýÄ°ÉúÈ˵绰
  1.3 call transferring
  ת½Óµç»°
  1.4 answering the phone for your boss
  ÉÏ˾²»ÔÚ»òΪÉÏ˾µ²¼ÝµÄµç»°
  1.5 leaving and taking messages
  µç»°ÁôÑԺͼǼ
  1.6 when the telephone line is busy
  µç»°Õ¼Ïß
  1.7 handling calls of wrong numbers
  ½Óµ½²¦´íµÄµç»°ºÍ²¦´íµç»°ºó
  1.8 international telephone
  ¹ú¼Êµç»°
  1.9 making and answering telephone calls by a secretary
  ÃØÊéÈçºÎ½Ó´òµç»°
unit 2 reception
½Ó´ý
  2.1 making appointments
  °²ÅÅÔ¼¼û
  2.2 changing an appointment
  ¸Ä±äÔ¼¼û
  2.3 receiving visitors with an appointment
  ½Ó´ýÓÐÔ¼¶øÀ´Õß
  2.4 receiving visitors without an appointment
  ½Ó´ýÎÞÔ¼¶øÀ´Õß
  2.5 how to make visitors wait
  ÇëÀ´¿ÍµÈºò
  2.6 declining visitors for your boss
  µ²¼Ý
  2.7 reception timetable
  ½Ó´ý±í
  2.8 how to receive visitors
  ÈçºÎ½Ó´ýÀ´¿Í
  2.9 how to make appointments
  ÈçºÎ°²ÅÅÔ¼¼û
unit 3 arranging schedules and business trips for your boss
ÉÏ˾¹¤×÷Èճ̺ÍÉÌÎñÂÃÐа²ÅÅ
  3.1 arranging schedules
  ¹¤×÷Èճ̰²ÅÅ
  3.2 arranging business trips
  ÉÌÎñÂÃÐа²ÅÅ
  3.3 booking airplane tickets
  Ô¤¶©»úƱ
  3.4 enquiring about railway tickets
  ѯÎÊ»ð³µÆ±
  3.5 booking hotel rooms
  Ô¤¶©±ö¹Ý·¿¼ä
  3.6 on the journey
  ÂÃ;ÖÐ
  3.7 appreciation letters
  ¸Ðлº¯
unit 4 arranging meetings
°²ÅÅ»áÒé
  4.1 meeting announcements
  »áÒé֪ͨ
  4.2 meeting schedules
  »áÒéÈճ̱í
  4.3 useful english words in conference
  »áÒé·þÎñÖг£ÓÃÓ¢Óï
  4.4 meeting minutes
  »áÒé¼Ç¼
  4.5 how to prepare an agenda
  ÈçºÎÖƶ¨Òé³Ì
unit 5 mails£¬telexes and faxes
´¦ÀíÓʼþºÍµç´«¡¢´«Õæ
  5.1 registration of incoming mails
  ÊÕµ½ÓʼþµÇ¼Ç
  5.2 registration of expected mails
  ½«ÒªÊÕµ½ÓʼþµÇ¼Ç
  5.3 preparing mail digest
  ÓʼþÕªÒª
  5.4 forwarding of mails
  ÓʼþתËÍ
  5.5 mail routing slip
  Óʼþ´«ÔÄ
  5.6 telexes
  µç´«
  5.7 faxes
  ´«Õæ
  5.8 how to deal with incoming mails
  ÈçºÎ´¦ÀíÊÕµ½µÄÓʼþ
unit 6 how to write english letters
Ó¢ÎÄÐź¯µÄд·¨
  6.1 an example
  ÆÕͨӢÎÄÐź¯¾ÙÀý
  6.2 the structure of an english letter
  ÆÕͨӢÎÄÐź¯µÄ½á¹¹
  6.3 business letters
  Ó¢ÎÄÉÌÎñÐź¯
  6.4 format of english letters
  Ó¢ÎÄÐź¯µÄ¸ñʽ
  6.5 the envelope
  Ó¢ÎÄÐÅ·âµÄд·¨
unit 7 letters in socialization
³£ÓÃÉç½»ÀàÓ¢ÎÄÐÅ
  7.1 invitations and replies
  ÑûÇëÓë´ð¸´
  7.2 appreciation letters
  ¸ÐлÐÅ
  7.3 congratulation letters
  ºØÐÅ
  7.4 condolence letters
  οÎÊÐÅ
unit 8 business letters(i)
ÉÌÎñÐź¯(Ò»)
  8.1 enquiry and offer
  ѯ¼ÛºÍ±¨¼ÛÐÅ
  8.2 order
  ¶©¹ºÐÅ
  8.3 shipment
  ×°ÔË
  8.4 payment
  ¸¶¿îÐź¯
unit 9 business letters(¢¢)
ÉÌÎñÐź¯(¶þ)
  9.1 trade contract
  óÒ׺Ïͬ
  9.2 claims
  Ë÷Åâ
  9.3 settlement of claims
  ÀíÅâ
unit 10 application for an secretarial job
ÈçºÎӦƸÉæÍâÃØÊéְλ
  10.1 writing application letters
  дӦƸÐÅ
  10.2 writing a resume
  д¼òÀú
  10.3 job interview skills
  ÇóÖ°ÃæÊÔ¼¼ÇÉ
  10.4 interview dialogues
  ÃæÊÔ¶Ô»°
  10.5 testing one's skills
  ¼¼ÄܲâÊÔ
  10.6 after the interview
  ÃæÊÔºó
  10.7 how to prepare for an interview
  ÈçºÎΪÃæÊÔ×÷×¼±¸
²Î¿¼ÎÄÏ×
ºó¼Ç