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chapter one daily serviceÈÕ³£·þÎñƪ i reception½Ó´ý ii the information desk×Éѯ´¦ iii provide adviceÌṩÒâ¼û iv office environment°ì¹«»·¾³ v use of office utilities°ì¹«ÓÃÆ·µÄʹÓà vi office culture°ì¹«ÊÒÎÄ»¯ chapter two opening an account¿ª»§Æª i opening a savings account¿ªÁ¢´æ¿îÕË»§ ii opening a cheque account¿ªÁ¢Ö§Æ±ÕË»§ iii depositing money´æ¿î iv handling withdrawals°ìÀíÈ¡¿î v closing an account½áÇåÕË»§ vi opening a letter of credit¿ªÁ¢ÐÅÓÃÖ¤ chapter three banking cardÒøÐп¨Æª i take part in trade showÐÅÓÿ¨°ìÀí ii demonstrating merchandiseÐÅÓÿ¨Óô¦ iii reporting the loss of bankbook´æÕÛ¹Òʧ iv reporting the loss of cheques֧Ʊ¹Òʧ v overdraft͸֧ vi buying traveller's cheques¹ºÂòÂÃÐÐ֧Ʊ chapter four remittance and transfer»ã¿îÓëתÕËƪ i cashing and discounting¶ÒÏÖÓëÌùÏÖ ii outgoing remittance»ã³ö»ã¿î iii incoming remittance»ãÈë»ã¿î iv exchanging currencies¶Ò»»»õ±Ò v transferring between different accountsתÕË vi using an atmʹÓÃ×Ô¶¯¹ñÔ±»ú chapter five loans´û¿îƪ i a personal loan˽ÈË´û¿î ii home loan·¿ÎÝ´û¿î iii financing loanÈÚ×Ê´û¿î iv buying a car loanÂò³µ´û¿î v renting a safe deposit box×âÓÃÒøÐб£ÏÕÏä vi investmentͶ×Ê chapter six stocks and insurance¹ÉƱºÍ±£ÏÕƪ i stock market¹ÉƱÊг¡ ii security exchange֤ȯ½»Ò× iii life insuranceÈËÊÙ±£ÏÕ iv medical insuranceÒ½ÁƱ£ÏÕ v accident insuranceÒâÍâ±£ÏÕ vi other insurancesÆäËû±£ÏÕ