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Unit 1 Business Communication Section I Lead-in What Is Business Communication Section II Listening CLIP ONE Business Relations CLIP TWO Business Card Section III Speaking Tips for Emails Section IV Further Learning Unit 2 Business Negotiation Section I Lead-in Business Negotiation Principle Section II Listening CLIP ONE International Business and Cross-cultural Communication CLIP TWO Business Etiquette & Social Graces Section III Speaking Business Negotiation Etiquette Section IV Further Learning Unit 3 Commercial Trade Section I Lead-in Asian Can Lead the Global Trade Section II Listening CLIP ONE Small Business CLIP TWO Foreign Trade Section III Speaking Charity Shop Section IV Further Learning Unit 4 Payment Section I Lead-in WeChat and Facebook Section II Listening CLIP ONE Buying on the Installment Plan CLIP TWO The Pros and Cons of Credit Cards Section III Speaking Foreign Trade Payment Section IV Further Learning Unit 5 Customs Clearance and Commodity Inspection Section I Lead-in Law of the People's Republic of China on Import and Export Commodity Inspection (General Provisions) Section II Listening CLIP ONE The USDA Specialty Crops Inspection Division CLIP TWO How Do Customs Work Section III Speaking China Inspection and Quarantine (CIQ) Section IV Further Learning Unit 6 Logistics and Storage Section I Lead-in What Is Logistics Section II Listening CLIP ONE How Are Containers Loaded CLIP TWO Shipping Container Types Section III Speaking Logistics Strategy Section IV Further Learning Unit 7 Claim and Arbitration Section I Lead-in Claim and Arbitration Section II Listening CLIP ONE How to Handle Freight Claims CLIP TWO What to Do If Your Parcel Is Seized by Customs Section III Speaking Basics of Arbitration Section IV Further Learning Unit 8 Exhibition Preparation Section I Lead-in Top Ten Tips on Preparing for a Successful Exhibition Section II Listening CLIP ONE A History of Exhibitions and World's Fairs CLIP TWO How to Drive More Attendees to Exhibitor Booths Section III Speaking Exhibition Preparation Section IV Further Learning Unit 9 Energy Section I Lead-in Here Is the Scenario: Oil Price May Fall Towards $40 Mark Section II Listening CLIP ONE China's Top 500 Firms Outperformed US Rivals in 2008 CLIP TWO China's Gasoline Imports Soar in August Section III Speaking The Latest: China Gets Bulk of Alaska Gas in Pipeline Plan Section IV Further Learning Unit 10 E-commerce Section I Lead-in Amazon Has Its Most Profitable Quarter Ever But Growth Is Slowing Section II Listening CLIP ONE One-day Shipping Hurts Amazon's Bottom Line CLIP TWO Amazon's Key Q Retail and Business Developments Section III Speaking How Does Amazon Make Money Section IV Further Learning Unit 11 Car Manufacturer Section I Lead-in General Motors' Drive for Safer, Better More Sustainable Personal Mobiling Section II Listening CLIP ONE GM Says in Talks to Invest $2.73 Billion in Brazil till 2024 CLIP TWO GM Earnings Rise 1% as Buyers Pay More for Popular Pickups Section III Speaking General Motors Works Overtime to Keep Customers Happy Section IV Further Learning Unit 12 Banking Section I Lead-in At a Grim Moment for Banking Jobs, Citigroup Says It's Hiring Section II Listening CLIP ONE Citigroup Withdraws from Metals Financing in Chinese Mainland CLIP TWO Citibank China Slapped with Shanghai's Biggest Ever Banking Fine over Property Loans Section III Speaking Citigroup Embraces LGBT and Live-in Partners of Its Staff Section IV Further Learning Unit 13 Environmental Protection Section I Lead-in Green Growth for China Section II Listening CLIP ONE Sustainable Agriculture in China: Then and Now CLIP TWO China Can Lead Global Green Trade Drive Section III Speaking Electric Vehicles and the Environment Section IV Further Learning Unit 14 Artificial Intelligence Section I Lead-in How Artificial Intelligence Is Changing the Global Economy Section II Listening CLIP ONE The Impact of Artificial Intelligence on International Trade CLIP TWO Five Ways How AI Has Transformed the Finance Industry Section III Speaking Artificial Intelligence and E-commerce Section IV Further Learning Unit 15 Cross Culture Section I Lead-in What Is Cross Culture Section II Listening CLIP ONE Cultural Barriers to Communication (1) CLIP TWO Cultural Barriers to Communication (2) Section III Speaking Top Ten Tips for Effective Cross-cultural Communication Section IV Further Learning Unit 16 International Organizations Section I Lead-in World Trade Organization Section II Listening CLIP ONE IEA Executive Director and OPEC Secretary General Discussed the Current Situation in Global Oil Markets CLIP TWO International Monetary Fund (IMF) Section III Speaking Three Cs for Success A Partnership That Reflects the Best ofAPEC Section IV Further Learning