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Module 1 English Interview for GroundAttendant
Unit 1 Self—introduction & Topics for Interview
Unit 2 Behavioral Etiquette & Interview Skills
Module 2 Civil Aviation Ground Service
Unit 1 Airport Equipment and Facilities
Unit 2 TerminaIBuildingService
Unit 3 Airlines£¬ Airplanes and Their Major Components
Module 3 Flight Ticket Service
Unit 1 Telephonelnquiry
Unit 2 Ticket Reservation
Unit 3 Unusual Circumstances
Module 4 Common Services
Unit 1 Transportation to and from the AirPort
Unit 2 Public Information Service
Unit 3 Broadcasting Service
Module 5 Check—in Service
Unit 1 Passenger Check—in Service
Unit 2 Baggage Check—in Service
Module 6 Security Check Service
Unit 1 Security Check Service
Unit 2 Waiting and Boarding
Module 7 Combined Inspection Service
Unit 1 Exit Customs Inspection
Unit 2 Exit Frontier Inspection
Unit 3 Exit Inspection and Quarantine
Module 8 Specral Passengers Service
Unit 1 VIP Passengers Service
Unit 2 Pregnant Women and Disabled Passengers Service
Unit 3 Other Special Passengers Service
Module 9 Irregular Flights and Passengers Service
Unit 1 lrregular Flights Service
Unit 2 Irregular Passengers Service
Module 10 Arrival Passengers' Formalities
Unit 1 Baggage Claim & Transfer Service
Unit 2 Entry Combined Inspections
Module 11 Other Services
Unit 1 Shopping & Entertaining Service
Unit 2 Touring Lost & Found Service
Appendix Common Signs at the Airport
References