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Contents PART ONE Fundamental Techniques in Handling People Chapter 1 “If You Want to Gather Honey, Don’t Kick over the Beehive” Chapter 2 The Big Secret of Dealing with People Chapter 3 “He Who Can Do This Has the Whole World with Him.He Who Cannot Walks a Lonely Way”
PART TWO Six Ways to Make People Like You Chapter 1 Do This and You’ll Be Welcome Anywhere Chapter 2 A Simple Way to Make a Good First Impression Chapter 3 If You Don’t Do This, You Are Headed for Trouble Chapter 4 An Easy Way to Become a Good Conversationalist Chapter 5 How to Interest People Chapter 6 How to Make People Like You Instantly
PART THREE How to Win People to Your Way of Thinking Chapter 1 You Can’t Win an Argument Chapter 2 A Sure Way of Making Enemies—and How to Avoid It Chapter 3 If You’re Wrong, Admit It Chapter 4 A Drop of Honey Chapter 5 The Secret of Socrates Chapter 6 The Safety Valve in Handling Complaints Chapter 7 How to Get Cooperation Chapter 8 A Formula That Will Work Wonders for You Chapter 9 What Everybody Wants Chapter 10 An Appeal That Everybody Likes Chapter 11 The Movies Do It. TV Does It. Why Don’t You Do It? Chapter 12 When Nothing Else Works, Try This
PART FOUR Be a Leader: How to Change People Without Giving Offense or Arousing Resentment Chapter 1 If You Must Find Fault, This Is the Way to Begin Chapter 2 How to Criticize—And Not Be Hated for It Chapter 3 Talk About Your Own Mistakes First Chapter 4 No One Likes to Take Orders Chapter 5 Let the Other Person Save Face Chapter 6 How to Spur People on to Success Chapter 7 Give a Dog a Good Name Chapter 8 Make the Fault Seem Easy to Correct Chapter 9 Making People Glad to Do What You Want