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chapter 1 ÇóÖ°ÃæÊÔ the job interview
section 1 ×ÔÎÒ½éÉÜ£¬Õ¹Ê¾²Å»ª
self-introduction, show your skills
section 2 Ã÷È·×Ô¼ºµÄÓÅÊƺÍÁÓÊÆ
advantages and disadvantages
section 3 ӦƸÕâ·Ý¹¤×÷µÄÔ­Òò
reasons for applying for the job
section 4 ¼òÊö×ÔÎÒÖ°Òµ¹æ»®
career planning
section 5 ¶Ô¹«Ë¾µÄÁ˽â
about the company
section 6 ÆÚÍûµÄн×Ê´ýÓö
expected salary and benefits
section 7 ÃæÊÔ½áÊøÁË
after the interview
chapter 2 Ö°³¡ÐÂÈË the office newcomer
section 1 Ö÷¶¯½áʶͬÊÂ
introducing yourself to coworkers
section 2 ÁìÈ¡°ì¹«ÓÃÆ·
getting office supplies
section 3 ÊìϤ¹¤×÷»·¾³
getting familiar with the work environment
section 4 ѧϰ¹«Ë¾¹æÕÂÖƶÈ
learning the company rules and regulations
section 5 ²Î¼ÓÅàѵ
attending training courses
chapter 3 ÈÕ³£ÊÂÎñ daily affairs
section 1 ÈÕ³£ÎļþÕûÀí
filing documents
section 2 ÊÕ·¢´«Õæ
sending and receiving faxes
section 3 ¸´Ó¡´òÓ¡×ÊÁÏ
copying and printing
section 4 ¹«Ë¾ÄÚ²¿ÓʼþÍùÀ´
communicating with coworkers via email
section 5 ·¢º¯ÁªÂç¿Í»§
contacting clients using business emails
section 6 Óöµ½ÁËÎÊÌ⣬ѰÇó°ïÖú
asking for help
section 7 Ãæ¶ÔʧÎ󣬲»ÒªÆøÄÙ
facing mistakes
chapter 4 ¹¤×÷½øÐÐʱ working time
section 1 ÉÏ˾·ÖÅäÈÎÎñ
taking on a task
section 2 ¿ªÕ¹¹¤×÷
getting started
section 3 ÓëͬʹµÍ¨½»Á÷
communicating with your coworkers
section 4 »ã±¨¹¤×÷½ø¶È
reporting your progress
section 5 ÍŶÓЭ×÷Á¦Á¿´ó
being a team player
section 6 Êܵ½ÔÞÉÍ
receiving a compliment
section 7 ±£Ö¤°´Ê±Íê³É
finishing on time
chapter 5 ¸úͬÊÂÏà´¦ getting along you¡¯re your coworkers
section 1 ¸úͬÊÂÁÄÁÄÌì
small talk
section 2 ¸úͬʹ²½øÎç²Í
having lunch with your coworkers
section 3 ÐéÐÄÏòͬÊÂѧϰ
learning from your coworkers
section 4 ²»ÁßϧÔÞÃÀ
giving compliments
section 5 ¼°Ê±½â¾öì¶ÜÓë³åÍ»
solving contradictions and conflicts
chapter 6 °ì¹«µç»° telephone communications
section 1 ½ÓÌýµç»°£¬ÀñòµÃÌå
answering the phone
section 2 ת½Óµç»°
transferring a call
section 3 ¿ÉÒÔÁôÑÔ
leaving a message
section 4 Ó¦¶Ôµç»°×Éѯ
responding to enquiries
section 5 ´¦Àí¿Í»§Í¶Ëß
responding to customer¡¯s complaints
section 6 ½øÐе绰ԤԼ
telephone appointments
section 7 Óë¿Í»§Ôڵ绰À﹵ͨ
communicating with customers over the phone
chapter 7 ¾ÙÐлáÒé holding a meeting
section 1 »áÒéµÄ³ï±¸
preparing for a meeting
section 2 »áÒ鿪ʼÁË
opening a meeting
section 3 ¹²Í¬ÌÖÂÛÒéÌâ
discussing items
section 4 Õ÷Çó±ðÈËÒâ¼û
asking for suggestions
section 5 ±í´ïÔÞͬ»ò·´¶Ô
agreeing and disagreeing
section 6 ×öºÃ»áÒé×ܽá
drawing a conclusion
chapter 8 ̸ÅиßÊÖ becoming a good negotiator
section 1 ½éÉÜ×Ô¼º¼°¹«Ë¾
presenting yourself and your company
section 2 Ïò¶Ô·½½éÉܲúÆ·
introducing your products
section 3 ÌÖÂÛºÏ×÷µÄ¿ÉÄÜÐÔ
discussing cooperation opportunities
section 4 ½øÐм۸ñ̸ÅÐ
negotiating the price
section 5 ЭÉ̺ÏԼϸ½Ú
negotiating the contract
section 6 ЭÉ̸¶¿î·½Ê½
negotiating payment terms
section 7 ×÷³öһЩÈò½
making some concessions
section 8 Ë«·½Ç©¶©ºÏͬ
signing the contract
chapter 9 ÒµÎñ¾«Ó¢ being the best salesman
section 1 ½øÐÐÊг¡µ÷ÑÐ
conducting a market survey
section 2 ¿ªÕ¹ÓªÏú»î¶¯
starting a marketing campaign
section 3 ²Î¼ÓÕ¹»á
attending trade shows
section 4 ÕùÈ¡¿Í»§¶©µ¥
obtaining purchase orders
section 5 ×öÍêÃÀµÄ¼ò±¨
giving a perfect presentation
section 6 ÐèÒª³ö²î
being on a business trip
section 7 ÉýÖ°¼ÓнÀ²
promotion and getting a raise
section 8 Ó­½ÓÄêÖÕ¿¼ºË
the annual evaluation
section 9 ÄÃÄêÖÕ½±
getting an annual bonus
chapter 10 Óöµ½ÌØÊâÇé¿ö special circumstances
section 1 ÉÏ°à³Ùµ½ÁË
arriving late
section 2 ÐèÒª¼Ó°à
working overtime
section 3 ÏòÁìµ¼Çë¼Ù
asking for leave
section 4 ¿ªÊ¼ÐݼÙ
taking a vacation
section 5 ½øÐиÚλµ÷¶¯
transferring jobs
section 6 Çë´Ç
resigning
section 7 ±»½â¹ÍÁË
getting fired
chapter 11 ÐÝÏÐʱ¹â leisure time
section 1 ²¿ÃÅÓоۻá
going to an office party
section 2 ÏàÔ¼¹ºÎï
going shopping
section 3 ´ó¼ÒÒ»ÆðÈ¥k¸è°É
going to karaoke
section 4 »¶ÀÖµÄÎè»á
going to a dance
section 5 ×éÖ¯Íâ³öÂÃÐÐ
going on a trip