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Chapter 1 Bminem ReceptionÒµÎñ½Ó´ý
Unit 1 Making an AppointmentÔ¤Ô¼
Unit 2 Meeting Visitors½Ó´ýÀ´·Ã
Unit 3 Greeting and IntroducingÕкôÓë½éÉÜ
Unit 4 Visiting Factories²Î¹Û¹¤³§
Unit 5 Dining Together with ClientsÓë¿Í»§½ø²Í
Unit 6 Call on a Customer°Ý·Ã¿Í»§
Unit 7 ExpressingThanks±íʾ¸Ðл
Unit 8 Expressing Sympathy±íʾοÎÊ
Unit 9 Saying GoodbyeËͱð

Chapter 2 Office Affairs°ì¹«ÊÂÎñ
Unit 1 Making a Phone Call´òµç»°
Unit 2 Answering a Call½Óµç»°
Unit 3 Taking a Messageµç»°ÁôÑÔ
Unit 4 Memorandum±¸Íü¼
Unit 5 Faxes´«Õæ
Unit 6 Writing LetterдÐÅ
Unit 7 Printing and Copying´òÓ¡Ó븴ӡ
Unit 8 Ordering Office Equipment¶©¹º°ì¹«ÓÃÆ·
Unit 9 Filingµµ°¸¹ÜÀí
Unit 10 Computer OperationµçÄ԰칫
Unit 11 Arranging a Meeting°²ÅÅ»áÒé
Unit 12 Agenda»áÒéÒé³Ì
Unit 13 Training New ColleaguesÅàѵÐÂÊÖ
Unit 14 Geaing along with ColleaguesÓëͬÊÂÏà´¦
Unit 15 E-Commerceµç×ÓÉÌÎñ

Chapter 3 Management of Business´¦ÀíÊÂÎñ
Unit 1 Daily Problems in the Office°ì¹«ÊÒÈÕ³£ÎÊÌâ
Unit 2 Job InterviewÇóÖ°ÃæÊÔ
Unit 3 Establishing Trade Relations½¨Á¢ÒµÎñ¹Øϵ
Unit 4 Signing a ContractÇ©¶©ºÏͬ
Unit 5 Transferring between Different AccountsתÕË
Unit 6 Ordering Goods¶©»õ
Unit 7 Dealingwith Complaint´¦ÀíͶËß
Unit 8 Going on Business°²Åųö²î
Unit 9 Working out Schedules for Activities°²ÅŻÈÕ³Ì
Unit 10 DelegatingResponsibilities·ÖÅäÈÎÎñ
Unit 11 Business NegotiationsÉÌÎñ̸ÅÐ
Unit 12 Bid and TenderÕбêͶ±ê
Unit 13 After-sale ServiceÊÛºó·þÎñ
Unit 14 ClaimsË÷Åâ
Unit 15 Agency´úÀí
Unit 16 Price¼Û¸ñ
Unit 17 Product Promotion²úÆ·µÄÍÆÏú

Chapter 4 Business TripÉÌÎñ³öÐÐ
Unit 1 Restaurant Reservations·¹µêÔ¤Ô¼
Unit 2 Registration£®µÇ¼Ç
Unit 3 BookingTickets¶©Æ±
Unit 4 Housekeeping¿Í·¿·þÎñ
Unit 5 At the BankÔÚÒøÐÐ
Unit 6 Shopping¹ºÎï
Unit 7 EntertainmentÓéÀÖ
Unit 8 Asking the Way³öÐÐÎÊ·