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Ä¿.¼ CONTENTS Module 1 Getting Prepared for Cruise Ship Jobs Lesson 1 Which Cruise Line Are You Applying for? ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­1 Lesson 2 Is Working on a Cruise Ship Worth It? ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­10 Lesson 3 Why Do You Want to Work for Us? ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­18 Module 2 Communication with Colleagues on Cruise Ships Lesson 1 I' m New Here! ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­27 Lesson 2 Where Is the Crew' s Accommodation Area? ¡­¡­¡­¡­¡­¡­¡­¡­¡­38 Lesson 3 What' s Your Favorite Food? ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­47 Lesson 4 I' m Not Quite Myself ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­55 Lesson 5 How Do You Handle Stress? ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­63 Lesson 6 It' s the Spring Festival in China ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­73 Module 3 Getting Skillful for Work Unit 1 Front Office¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­83 Lesson 1 Embarkation ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­83 Lesson 2 Dealing with Complaints ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­92 Lesson 3 Disembarkation and Check-out ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­100 Unit 2 Housekeeping Service & Laundry Service¡­¡­¡­¡­¡­¡­¡­¡­111 Lesson 1 Housekeeping Service ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­111 Lesson 2 Laundry Service ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­120 Unit 3 Food Service¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­129 Lesson 1 Restaurant Service ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­129 Lesson 2 Bar Service ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­137 Lesson 3 Room Service ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­145 Unit 4 Leisure Service¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­154 Lesson 1 Childcare Service ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­154 Lesson 2 Shopping Onboard ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­163 Lesson 3 Entertainment & Recreation Onboard ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­173 Lesson 4 Shore Excursion ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­184 ²Î¿¼ÎÄÏ× ¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­194