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Unit One¡¡Ticketing£¨Ãñº½Æ±Îñ£© 1

Unit Two¡¡Baggage Handling£¨ÐÐÀîÍÐÔË£© 22

Unit Three¡¡Security Checks£¨»ú³¡°²¼ì£© 41

Unit Four¡¡Boarding Service£¨µÇ»ú·þÎñ£© 59

Unit Five¡¡Pre-flight Service£¨Æð·ÉÇ°»ú²Õ·þÎñ£© 73

Unit Six¡¡In-flight Service£¨·ÉÐÐÖлú²Õ·þÎñ£© 90

Appendix£¨¸½Â¼£© 108
Appendix 1¡¡Civil Aviation Terms£¨Ãñº½ÊõÓ 108
Appendix 2¡¡Main International City Airport and Location Codes£¨Ö÷Òª¹ú¼Ê³ÇÊлú³¡¼°´úÂ룩 110
Appendix 3¡¡Main Chinese City Airport and Location Codes£¨Ö÷ÒªÖйú³ÇÊлú³¡¼°´úÂ룩 111
Appendix 4¡¡International Airlines and Location Codes£¨ÊÀ½çÖ÷Òªº½¿Õ¹«Ë¾Ãû³Æ¼°´úÂ룩 112
Appendix 5¡¡World Time Zones List£¨ÊÀ½çʱÇøÁÐ±í£© 117
Appendix 6¡¡Glossary List£¨´Ê»ã±í£© 119

Answer Keys£¨²Î¿¼´ð°¸£© 130

References£¨²Î¿¼ÎÄÏ×£© 147