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Unit 1 Intrnduction to Business Communication
1.1 Principles for Business Writing
1.2 Business Letter Style and Format
1.3 Sample Letters
1.4 Useful Terms and Expressions
1.5 Communication Laboratory
Unit 2 Establishing Business Relations
2.1 Introduction
2.2 Credit Enqui ries
2.3 Information to Be Contained
2.4 Sample Letters
2.5 Useful Terms and Expressions
2.6 Communication Laboratory
Unit 3 Enquiries and Replies
3.1 GeneraI Introduction to Enqui ries and Replies
3.2 Basic Principles for Sending Enquiries and Replies
3.3 Structures of Enqui ries and Replies
3.4 Sample Letters
3.5 UsefuI Terms and Expressions
3.6 Communication Laboratory
Unit 4 Quotations£¬Offers and Countprnffers
4.1 General Introduction to Quotations£¬Offers and Counteroffers
4.2 Difference between quotations and Offers
4.3 Guidelines for Offers
4.4 Guidel ines for Counteroffers
4.5 Sample Letters
4.6 Useful Terms and Expressions
4.7 Communication Laboratory
Unit 5 Orders and Thei r Execution
5.1 Generaf Introduction to Orders
5.2 Basic Contents of Orders
5.3 Replies to Orders
5.4 Sample Letters
5.5 UsefuI Terms and Expressions
5.6 Communication Laboratory
Unit 6 Payment
6.1 Payment Methods for International Trade
6.2 Examples of Terms of Payment in Contracts
6.3 Letter of Credit
6.4 Sample Letters
6.5 Usefu l Terms and Expressions
6.6 Communication Laboratory
Unit 7 Packing
7.1 General Introduction to Packing
7.2 Packing Containers Used in InternationaI Trade
7.3 Marks
7.4 Examples of Terms of Packing in Contracts
7.5 Packing List
7.6 Letters on Packing
7.7 Sample Letters
7.8 Useful Terms and Expressions
7.9 Communication Laboratory
Unit 8 Shipment
8.1 Tramp and Liner
8.2 Transport Documents
8.3 Shipping Advice
8.4 Terms of Shipment in Contracts
8.5 Sample Letters
8.6 Useful Terms and Expressions
8.7 Communication Laboratory
Unit 9 Insurance
9.1 Introduction
9.2 Writing Guide
9.3 Sample Letters
9.4 Useful Terms and Expressions
9.5 Communication Laboratory
Unit 10 Complaints£¬Claims and Adjustments
10.1 General Introduction to Complaints£¬Claims and Adjustments
10.2 Principles for Making Complaints£¬Claims and Adjustments
10.3 Structures of Complaints£¬Claims and Adjustments
10.4 Sample Letters
10.5 Useful Terms and Expressions
10.6 Communication Laboratory
Unit 11 Contracts
11.1 Drafting Contracts
11.2 Sample Contracts
11.3 Useful Terms and Expressions
11.4 Communication Laboratory
Unit 12 Documentation in International Trade
l2.1 Introduction
12.2 Commercial Documents
12.3 Transportation Documents
12.4 Finance Documents
12.5 Other Documents
12.6 Useful Terms and Expressions
12.7 Communication Laboratory
Appendix 1 Foreign Trade Law of the People¡¯s Republic of China
Appendix 2 Uniform Customs and Practice for Documentary Credits£¬UCP
Appendix 3 UN Convention of Contracts for the International Sale of Goods
Appendix 4 List of Common Imports and Exports
References