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Chapter 1 An Overview of International Business Communication Part A Introduction Part B Write Your Way to Success in International Business Part C Three Questions about Business Letters Part D Introduction to the Course Part E Features of Business Letters Part F Researches Support International Business Letters Part G Business Letters' Categories Chapter 2 Business Letters Writing Part A Introduction Part B Purposes and Importance of Business Letters Part C How to Create Effective Business Letters Part D 8 Cs of Business Letters Part E Tone of Business Letters Part F Preparation before Writing Part G Rules of Good Writing Chapter 3 Structures and Styles of Business Letters Part A Introduction Part B Structures of Business Letters Part C Principal Parts of Business Letters Part D Optional Elements of Business Letters Part E Styles of Business Letters Part F Spacing, Margin and Envelop Addressing Chapter 4 Establishing Business Relations Part A Introduction Part B Ways to Build Business Relationship Part C Sample Letters of Establishing Business Relations Chapter 5 Inquiries and Replies Part A Introduction of Inquiries Part B Sample Letters of Inquiries Part C Introduction of Replies Part D Sample Letters of Replies Chapter 6 Quotations, Offers and Counter Offers Part A Introduction Part B Sample Letters of Quotations Part C Sample Letters of Offers Part D Sample Letters of Counter Offers Chapter 7 Orders and Acknowledgments Part A Introduction Part B Sample Letters of Orders Part C Sample Letters of Acknowledgments Chapter 8 Payment by Letters of Credit Part A Introduction Part B Sample Letters of L/C Chapter 9 Other Methods of Payment Part A Introduction Part B Sample Letters of Other Methods of Payment Chapter 10 Packing Part A Introduction Part B Sample Letters