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Part ¢ñ Outpatients Study
List of Abbreviations
Chapter 1 Introduction
1£®1 Background
1£®2 Research gaps
1£®3 Research questions and hypotheses
1£®4 Potential contribution
1£®5 Research approach and organization
Chapter 2 Literature review
2£®1 Health care system in China
2£®2 Patient perception of health care service
2£®3 Consumer decision process theory
2£®4 Patient choice of care provider
2£®5 Patient satisfaction
Chapter 3 Methodology
3£®1 Research objectives
3£®2 Research design
3£®3 Data source
3£®4 Data collection and sampling
3£®5 Data process and statistical analysis
Chapter 4 Result ¢ñ £ºOutpatients' choices of care providers in rural
western China
4£®1 Descriptive findings
4£®2 Internal factors associated with outpatients' choices
4£®3 External factors associated with outpatients' choices
4£®4 Discussion
Chapter 5 Result ¢ò£ºOutpatients' satisfaction in rural western China
5£®1 Descriptive findings
5£®2 Outpatients' satisfaction item scores
5£® 3 Factor analysis
5£®4 Determinants of outpatients' satisfaction
5£®5 Discussion
Chapter 6 Conclusion
6£®1 Policy recommendations
6£®2 Limitations
6£®3 Perspectives for future work
References
Appendices

Part ¢ò Inpatients Study
List of Abbreviations
Chapter 1 Introduction
1£®1 Background
1£®2 Research objectives
1£®3 Research methodology and design
1£®4 Potential contributions
1£®5 Organization of this part
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