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Contents

Chapter One: Professional¡¯ Duty¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­

Unit 1 Professionals¡¯ Responsibilities

Warming up

Listening

Speaking

Reading Practice

Text AThe Responsibilities of Office Professionals

Text BExecuting the Company¡¯s Rules

Writing A Note

Grammar Lab Noun&Adjective and Adv

Intercultural Reading How to be a Good Secretary in Foreign Companies

Unit 2 Job Hunting and Interview

Warming up

Listening

Speaking

Reading Practice

Text AHunting Job with Advanced Technology

Text BGetting Ready for an Interview

Writing AResume

Grammar Lab Present&Past Tense

Intercultural Reading Golden Rules to Get a Job

Chapter Two: Daily Routine¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­.

Unit 3 Meeting

Warming up

Listening

Speaking

Reading Practice

Text AHow to Hold a Business Meeting

Text BBusiness Meeting Etiquette

Writing AMinute of a Meeting

Grammar Lab Present&Past Progressive

Intercultural Reading Making Good Use of Daily Meeting

Unit 4 Office Automation

Warming up

Listening

Speaking

Reading Practice

Text AA Guide to Working from Home

Text BHow OA Devices Work in an Office

Writing A Notice

Grammar Lab Simple&Past Future Tense

Intercultural Reading Our Good Fellows: Computer

Unit 5 Making a Reservation

Warming up

Listening

Speaking

Reading Practice

Text AHow to Make a Hotel Reservation

Text BThe Art of Telephone Use

Writing A MEMO

Grammar Lab Present&Past Present Perfect Tense

Intercultural Reading The Instruction of Foreign Hotel Reservation

Chapter Three: Superiors¡¯ Affair¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­.

Unit 6 Working Schedule

Warming up

Listening

Speaking

Reading Practice

Text AWorking with the Supervisor

Text BHow to Plan Time for Efficient Work

Writing A Schedule

Grammar Lab Passive Voice

Intercultural Reading Bidding Farewell to Procrastination

Unit 7 Arrangement

Warming up

Listening

Speaking

Reading Practice

Text AHow to Make a Business Appointment

Text BAdvanced Appointment Methods

Writing A Welcome or Farewell Speech

Grammar Lab Subject-Verb Concord

Intercultural Reading Business Meeting Appointments in the UK

Chapter Four: Customers¡¯Affair¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­¡­

Unit 8 Receiving Customers

Warming up

Listening

Speaking

Reading Practice

Text AWelcoming Clients

Text BDebrett¡¯s Social Etiquette Advice

Writing AnInvitation Letter

Grammar Lab Inverted Sentences

Intercultural Reading Etiquette in Brazil

Unit 9 Customer Service

Warming up

Listening

Speaking

Reading Practice

Text ACollecting Feedback: A Source to High Quality Service

Text BWarranty Policy for HUAWEI Smart Phones

Writing A Special Offer

Grammar Lab Subjunctive Mood

Intercultural Reading Customer Service in American

Unit 10 Dealing with Complaints

Warming up

Listening

Speaking

Reading Practice

Text ASettling Complaints

Text BHandlingComplaint Policy

Writing A Complaint Letter or Reply to Complaint Letter

Grammar Lab Verbal

Intercultural Reading Customers are always Right in American