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Preface
Acknowledgements

CHAPTER 1 Graphics and Visua
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Section 1£®1 Using Graphics and Visual Aids
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Section 1£®2 Developing Graphics
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Section 1£®3 Using Visual Aids in Oral Presentations
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CHAPTER 2 Technical Communication
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Section 2£®1 Write to Instruct
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Section 2£®2Write to Describe
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CHAPTER 3 Communicating with Customers
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Section 3£®1 Customer Service
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Section 3£®2 Communication on the Web
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CHAPTER 4 Building Strong Customer Relationships
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Section 4£®1 Nonverbal Communication
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Section 4£®2 Importance of Listening in Business
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Section 4£®3 Face-to-Face and Telephone Communication
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CHAPTER 5 PresentationsI Meetingsl and Teams
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Section 5£®1 0ral Presentations
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Section 5£®2 Meeting Communications
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Section 5£®3 Effective Meetings
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Section 5£®4 Teams
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CHAPTER 6 Getting a Job
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Section 6£®1 Analyzing Yourself and the Market
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Section 6£®2 Writing Your Resume
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Section 6£®3 Composing the Letter of Application
and Completing the Application Form
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Section 6£®4 Interviewing well and Writing the Follow¡ªup Letter
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APPENDIX 1 Proofreaders¡¯Marks
APPENDIX 2 Glossary