·¹µê¾Æµê¹ÜÀíרҵӢÓïʵÓý̳Ì

unit 1¡¡dialogue samples a long-distance call reservation¡¡¡¡a group reservation¡¡¡¡requests unable to be satisfied¡¡useful expressions¡¡situational dialogues¡¡text a room reservation¡¡new words¡¡phrases¡¡notes¡¡exercises¡¡text b internet-based reservation¡¡new words¡¡phrases¡¡abbreviations¡¡exercisesunit 2¡¡dialogue samples registering a guest who has a reservation¡¡¡¡tour group check-in¡¡¡¡receiving a walk-in guest¡¡useful expressions¡¡situational dialogues¡¡text a accommodation ratings¡¡new words¡¡phrases¡¡abbreviations¡¡notes¡¡exercises¡¡text b room categories, views and bedding types¡¡new words¡¡phrases¡¡exercisesunit 3¡¡dialogue samples making an international call¡¡¡¡making a morning call¡¡¡¡making a house phone call¡¡useful expressions¡¡situational dialogues¡¡text a telephone calls¡¡new words¡¡phrases¡¡abbreviations¡¡notes¡¡exercises¡¡text b mobile phone¡¡new words¡¡phrases¡¡abbreviations¡¡exercisesunit 4¡¡dialogue samples handling a complaint about chamber service¡¡¡¡handling a complaint about lost articles¡¡¡¡handling a complaint about noise¡¡useful expressions¡¡situational dialogues¡¡text a reduce your customers' complaints¡¡new words¡¡phrases¡¡notes¡¡exercises¡¡text b complaints¡¡new words¡¡phrases¡¡abbreviations¡¡exercisesunit 5¡¡dialogue samples checking out by credit card¡¡¡¡checking out in cash¡¡¡¡checking out by company¡¡useful expressions¡¡situational dialogues¡¡text a front office accounting (1)¡¡new words¡¡phrases¡¡abbreviations¡¡notes¡¡exercises¡¡text b front office accounting (2)¡¡new words¡¡phrases¡¡abbreviations¡¡exercisesunit 6¡¡dialogue samples offering in-room service¡¡¡¡making up the room¡¡¡¡turn-down service¡¡useful expressions¡¡situational dialogues¡¡text a hotels housekeeping, staff scheduling¡¡new words¡¡phrases¡¡abbreviations¡¡notes¡¡exercises¡¡text b housekeeping department¡¡new words¡¡phrases¡¡abbreviations¡¡exercisesunit 7¡¡dialogue samples standard laundry service¡¡¡¡express laundry service¡¡¡¡damage problem¡¡useful expressions¡¡situational dialogues¡¡text a develop the hotel laundry service further¡¡new words¡¡phrases¡¡notes¡¡exercises¡¡text b hotel laundry service can deliver a mixed bag ofmessages¡¡new words¡¡phrases¡¡exercisesunit 8¡¡dialogue samples room service¡¡¡¡baby-sitting service¡¡¡¡maintenance¡¡useful expressions¡¡situational dialogues¡¡text a room service or food delivery¡¡new words¡¡phrases¡¡notes¡¡exercises¡¡text b classification of hotel operation¡¡new words¡¡phrases¡¡exercisesunit 9¡¡dialogue samples a reservation for a party of eight¡¡¡¡a table for three¡¡¡¡requests unable to be satisfied¡¡useful expressions¡¡situational dialogues¡¡text a chinese cuisine¡¡new words¡¡phrases¡¡notes¡¡exercises¡¡text b etiquette tips and pitfalls¡¡new words¡¡phrases¡¡exercisesunit 10¡¡dialogue samples taking orders¡¡¡¡ordering steak¡¡¡¡ordering dessert¡¡useful expressions¡¡situational dialogues¡¡text a french cuisine¡¡new words¡¡phrases¡¡notes¡¡exercises¡¡text b japanese cuisine¡¡new words¡¡phrases¡¡exercisesunit 11¡¡dialogue samples paying in cash¡¡¡¡paying with credit card¡¡¡¡handling a complaint about a wrong bill¡¡useful expressions¡¡situational dialogues¡¡text a credit cards¡¡new words¡¡phrases¡¡abbreviations¡¡notes¡¡exercises¡¡text b different types of credit and debit cards¡¡new words¡¡phrases¡¡exercisesunit 12¡¡dialogue samples asking about the recreation and fitnesscenter¡¡¡¡at the indoor swimming pool¡¡¡¡at the bowling room¡¡useful expressions¡¡situational dialogues¡¡text a fitness center¡¡new words¡¡phrases¡¡notes¡¡exercises¡¡text b choosing exercise for better health¡¡new words¡¡phrases¡¡exercises¸½Â¼ ²Î¿¼´ð°¸