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unit 1  booking tickets  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit 2  at the airport  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit 3  check-in  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit 4  security inspection  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit 5  passenger arrangement  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit 6  baggage arrangement  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit 7 flight delay  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit 8  about flying  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢¡li  announcements  part b  supplementary reading  key to exercisesunit 9  drink service  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit 10  dinner service  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit l l  apologizing for making mistakes  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢¡li  announcements  part b  supplementary reading  key to exercises unit 12  serving sick passengers  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b supplementary reading  key to exercisesunit 13  lost baggage  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit 14  in-flight entertainment  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit 15  emergency procedures  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit 16  duty-free sales  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit 17  diversionary airport  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit 18  transfer  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit 19  filling out entry forms  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit 20  lanaing  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit 21  souvenir anti farewell  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit 22  customs inspection  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit 23  claiming the baggage  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢£  announcements  part b  supplementary reading  key to exercisesunit 24  leaving the airport  part a  dialogues  part ¢¡  dialogues  part ¢¢  exercises  part ¢¡li  announcements  part b  supplementary reading  key to exercisesreference