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ξ民航地勤 服务英语 版权信息
- ISBN:9787030532725
- 条形码:9787030532725 ; 978-7-03-053272-5
- 装帧:一般胶版纸
- 册数:暂无
- 重量:暂无
- 所属分类:>>
ξ民航地勤 服务英语 内容简介
《民航地勤服务英语》基于民航机场和航空公司地勤服务的整个工作流程来实施整体设计,以国外一个大家庭的部分成员为代表性的服务对象,以南航和长沙机场初级客运员、初级安检员为主要服务人员,模仿Family Album U.S.A.系列来设计真实的工作情境和语言环境,以对应岗位的工作任务导入各单元的学习内容,由浅入深、层层递进。内容包括航空公司应聘、机场设施设备介绍、客票服务、值机服务、安检服务、机场联检、特殊旅客服务、非正常航班和旅客运输服务、到达旅客的手续办理以及机场的旅游、购物和娱乐服务等主要环节。 《民航地勤服务英语》可作为高职高专院校航空运输专业大类中的民航空乘服务、地面服务、机场运行、民航安全技术管理、通航服务等专业的专业英语教材,还可作为航空公司空乘人员、民航企业员工、机场地面服务人员以及广大英语爱好者在日常工作及对外商务活动中的学习用书。
ξ民航地勤 服务英语 目录
Module 1 Englrsh Interview for Grouncat Attendant
Unit 1 Self-introduction & Topics for Interview
Unit 2 Behavioral Etiquette & Interview Skills
Module 2 Civil Aviation Ground Service
Unit 1 Airport Equipment and Facilities
Unit 2 Terminal Building Service
Unit 3 Airlines, Airplanes and Their Major Components
Module 3 Flight Ticket Service
Unit 1 Telephone Inquiry
Unit 2 Ticket Reservation
Unit 3 Unusual Circumstances
Module 4 Common Service
Unit 1 Transportation to and from the AirPort
Unit 2 Publiclnformation Service
Unit 3 Broadcasting Service
Module 5 Check-in Service
Unit 1 Passenger Check-in Service
Unit 2 Baggage Check-in Service
Module 6 Security Check Service
Unit 1 Security Check Service
Unit 2 Waiting and Boarding
Module 7 Combined Inspection Service
Unit 1 Exit Customs Inspection
Unit 2 Exit Frontier Inspection
Unit 3 Exit Inspection and Quarantine
Module 8 Special Passengers Service
Unit 1 VIP Passengers Service
Unit 2 Pregnant Women and Disabled Passengers Service
Unit 3 Other Special Passengers Service
Module 9 Irregule 10 Flights and Passengers Service
Unit 1 Irregular Flights Service
Unit 2 Irregular Passengers Service
Module 10 Arrival Passengers' Formalities
Unit 1 Baggage Claim & Transfer Service
Unit 2 Entry Combined Inspections
Module 11 Other Services
Unit 1 Shopping & Entertaining Service
Unit 2 Touring Lost & Found Service
Appendix Common Signs at the Airport
References
Unit 1 Self-introduction & Topics for Interview
Unit 2 Behavioral Etiquette & Interview Skills
Module 2 Civil Aviation Ground Service
Unit 1 Airport Equipment and Facilities
Unit 2 Terminal Building Service
Unit 3 Airlines, Airplanes and Their Major Components
Module 3 Flight Ticket Service
Unit 1 Telephone Inquiry
Unit 2 Ticket Reservation
Unit 3 Unusual Circumstances
Module 4 Common Service
Unit 1 Transportation to and from the AirPort
Unit 2 Publiclnformation Service
Unit 3 Broadcasting Service
Module 5 Check-in Service
Unit 1 Passenger Check-in Service
Unit 2 Baggage Check-in Service
Module 6 Security Check Service
Unit 1 Security Check Service
Unit 2 Waiting and Boarding
Module 7 Combined Inspection Service
Unit 1 Exit Customs Inspection
Unit 2 Exit Frontier Inspection
Unit 3 Exit Inspection and Quarantine
Module 8 Special Passengers Service
Unit 1 VIP Passengers Service
Unit 2 Pregnant Women and Disabled Passengers Service
Unit 3 Other Special Passengers Service
Module 9 Irregule 10 Flights and Passengers Service
Unit 1 Irregular Flights Service
Unit 2 Irregular Passengers Service
Module 10 Arrival Passengers' Formalities
Unit 1 Baggage Claim & Transfer Service
Unit 2 Entry Combined Inspections
Module 11 Other Services
Unit 1 Shopping & Entertaining Service
Unit 2 Touring Lost & Found Service
Appendix Common Signs at the Airport
References
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