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Introduction/3 Map of the book /4 Acknowledgements /8 Management Unit 1: Corporate culture /10-13 Unit 2: Leaders and managers /14-17 Unit 3: Internal communications /18-21 Unit 4: Chairing meetings /22-25 Grammar workshop 1 (Units 1-4) /26-27 Competitive advantage Unit 5: Customer relationships /28-31 Unit 6: Competitive advantage /32-35 Unit 7: A proposal /36-39 Unit 8: Presenting at meetings /40-43 Grammar workshop 2 (Units 5-8) /44-45 Advertising and sales Unit 9: Advertising and customers /46-49 Unit 10: Advertising and the Internet /50-53 Unit 11: Sales reports /54-57 Unit 12: The sales pitch /58-61 Grammar workshop 3 (Units 9-12) /62-63 Finance Unit 13: Forecasts and results /64-67 Unit 14: Financing the arts /68-71 Unit 15: Late payers /72-75 Unit 16: Negotiating a lease /76-79 Grammar workshop 4 (Units 13-16) /80-81 The work environment Unit 17: Workplace atmosphere /82-85 Unit 18: The workforce of the future /86-89 Unit 19: Productivity /90-93 Unit 20: Staff negotiations /94-97 Grammar workshop 5 (Units 17-20) /98-99 Corporate relationships Unit 21: Corporate ethics /100-103 Unit 22: Expanding abroad /104-107 Unit 23: An overseas partnership /108-111 Unit 24: A planning conference /112-115 Grammar workshop 6 (Units 21-24) /116-117 Communication activities /118 EXAM SKILLS AND EXAM PRACTICE /121-153 Contents of exam section /121 Answer key /154 Transcripts /170