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Module 1 English Interview for Cabin Attendant
Unit 1 Greetings and Personal Information
Unit 2 Behavioral Interview and Interview Skills
Module 2 Airline Jobs
Unit 1 Airline Services
Unit 2 Airline Personnel
Module 3 Pre—flight Preparation
Unit 1 Pre—flight Briefing
Unit 2 Pre—flight Check
Module 4 Passenger Reception
Unit 1 Boarding and Greeting Service
Unit 2 An nouncements of Reception
Module 5 Safety Check
Unit 1 Safety Demonstration
Unit 2 Safety Regulations and Instructions
Module 6 Passenger Comfort
Unit 1 In—flight Facilities Service
Unit 2 Entertainment Service
Module 7 Catering Service
Unit 1 Meal and Drink Service
Unit 2 Special Diet Service
Module 8 Passenger Service
Unit 1 Common Passenger Service
Unit 2 Special Passenger Service
Unit 3 Delayed and Transfer Passenger Service
Module 9 In—flight Shopping Service
Unit 1 In—fiight Retail Service
Unit 2 Duty—free Shopping Service
Module 10 Safety and Emergency
Unit 1 First Aid Service
Unit 2 Emergency Procedures
Module 11 Landing Service
Unit 1 Pre—landing Service
Unit 2 Entry Card and Customs Declaration
Module 12 Arrival Serwce
Unit 1 Luggage Claim Service
Unit 2 Airport Tax Refund
Appendix Frequentiy Asked Questions and Suggested Answers in Interview
References