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Unit 1 Using the Telephone
Focus
Warming Up
Part 1 Telephone inquiries
Part 2 Leaving a message on the phone
Oral Practice
Cultural References

Unit 2 Travelling on Business
Focus
Warming Up
Part 1 Making flight reservations
Part 2 Making room reservations
Part 3 Checking in at an international airport
Part 4 Going through the customs
Oral Practice
Cultural References

Unit 3 Airport Pick-up
Focus
Warming Up
Part 1 Meeting at the airport
Part 2 Driving to the hotel
Oral Practice
Cultural References

Unit 4 Staying at a Hotel
Focus
Warming Up
Part 1 Checking in
Part 2 Checking out
Part 3 Laundry service
Part 4 Room service
Oral Practice
Cultural References

Unit 5 Entertaining Visitors
Focus
Warming Up
Part 1 Extending a dinner invitation
Part 2 At the dinner party
Oral Practice
Cultural References

Unit 6 Making an Appointment
Focus
Warming Up
Part 1 Making an appointment
Part 2 Postponing an appointment
Oral Practice
Cultural References

Unit 7 Receiving Visitors
Focus
Warming Up
Part 1 Receiving a visitor with an appointment
Part 2 Receiving a visitor without an appointment
Part 3 Hosting a client at the office Oral Practice
Cultural References

Unit 8 Showing Visitors around the Company
Focus
Warming Up
Part 1 Showing visitors around the company
Part 2 Talking about the company
Part 3 Talking about products
Oral Practice
Cultural References

Unit 9 Attending a Commodity Fair
Focus
Warming Up
Part 1 Booking a booth
Part 2 Introducing your company and products
Part 3 Promoting sales
Oral Practice
Cultural References

Unit 10 Enquiries and Offers
Focus
Warming Up
Part 1 A specific enquiry
Part 2 Making a quotation
Part 3 Making an offer
Oral Practice
Cultural References

Unit 11 Negotiating Prices
Focus
Warming Up
Part 1 Negotiating prices
Part 2 Making counter-offers
Oral Practice
Cultural References

Unit 12 Terms of Payment
Focus
Warming Up
Part 1 Making payment by T/T
Part 2 Making payment by D/P
Part 3 Making payment by sight L/C
Oral Practice
Cultural References

Unit 13 Shipment
Focus
Warming Up
Part 1 On the time of shipment
Part 2 Asking for transshipment
Oral Practice
Cultural References

Unit 14 Packing
Focus
Warming Up
Part 1 Talking about inner packing and outer packing
Part 2 The customer's suggestions on packaging
Oral Practice
Cultural References

Unit 15 Insurance
Focus
Warming Up
Part 1 Talking about the insurance practice
Part 2 Discussing the insurance clause
Oral Practice
Cultural References

Unit 16 Concluding a Deal
Focus
Warming Up
Part 1 Clarifying the terms and conchtions
Part 2 Going through the details before you sign
Oral Practice
Cultural References

Unit 17 Fulfilling the Contract £¨1£©
Focus
Warming Up
Part 1 Urging the buyer to open an L/C
Part 2 Checking the L/C with the terms of contract
Part 3 Asking for amendment to the L/C
Oral Practice
Cultural References

Unit 18 Fulfilling the Contract £¨2£©
Focus
Warming Up
Part 1 Getting ready for shipment
Part 2 Sending the shipping advice
Part 3 Preparing the shipping documents
Oral Practice
Cultural References

Unit 19 Fulfilling the Contract £¨3£©
Focus
Warming Up
Part 1 Wrong interpretation of the convention
Part 2 Delayed shipment
Oral Practice
Cultural References

Unit 20 Claims and Settlements £¨1£©
Focus
Warming Up
Part 1 Complaining about products
Part 2 Filing a claim on inferior quality
Oral Practice
Cultural References

Unit 21 Claims and Settlements £¨2£©
Focus
Warming Up
Part 1 Filing a claim for damages
Part 2 Filing a claim on non-delivery
Oral Practice
Cultural References

Unit 22 Agency
Focus
Warming Up
Part 1 Requesting for sole agency
Part 2 Signing a sole agency agreement
Oral Practice
Cultural References

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