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Chapter One
Introducing and Comparing Operating Systems
Lab 1.1 Determine Hardware Compatibility with Windows XP
Lab 1.2 Examine Files and Directories
Lab 1.3 Compare Windows Versions using the Microsoft Web Site
Lab 1.4 Investigate Linux
Lab 1.5 Explore the Macintosh Operating System

Chapter Two
How an Operating System Work with Hardware and Other Software
Lab 2.1 Examine System Resources with Device Manager
Lab 2.2 Use Shareware to Examine a Computer
Lab 2.3 Create a Windows 98 Startup Disk
Lab 2.4 Use Microsoft Diagnostics with Windows
Lab 2.5 Install Windows Components

Chapter Three
Understanding the Boot Process and MS-DOS Mode
Lab 3.1 Learn to Work from the Command Line
Lab 3.2 Examine Windows Configuration Files
Lab 3.3 Modify Configuration Files and Observe the Results
Lab 3.4 Learn File Naming Convention
Lab 3.5 Examine and Adjust CMOS Settings

Chapter Four
Installing and Using Windows 9x
Lab 4.1 Use Windows Keyboard Shortcuts
Lab 4.2 Customize your Desktop
Lab 4.3 Update Drivers with Device Manger
Lab 4.4 Examine the Windows 9x CD
Lab 4.5 Perform Custom Windows 98 Installation

Chapter Five
Supporting and Troubleshooting Windows 9x
Lab 5.1 Manage Windows File Associations
Lab 5.2 Update Windows
Lab 5.3 Optimize Windows
Lab 5.4 Modify System Configuration Files
Lab 5.5 Save, Modify and Restore the Registry
Lab 5.6 Critical Thinking: Sabotage and Repair Windows 98

Chapter Six
Understanding and Supporting Windows NT Workstation
Lab 6.1 Analyze a System with Windows NT Event Viewer
Lab 6.2 Manage User Accounts in Windows NT
Lab 6.3 Creating Windows NT Setup and Repair Disks
Lab 6.4 Repair NT Workstation
Lab 6.5 Observe and Repair Video Problems
Lab 6.6 Critical Thinking: Sabotage and Repair Windows NT

Chapter Seven
Installing and Using Windows 2000
Lab 7.1 Install or Update to Windows 2000
Lab 7.2 Use Windows Help and Troubleshooters
Lab 7.3 Create a Group Account
Lab 7.4 Set Disk Quotas
Lab 7.5 Use Encryption

Chapter Eight
Supporting and Troubleshooting Windows 2000
Lab 8.1 Install and Use Windows 2000 Support Tools
Lab 8.2 Use the Windows 2000 Setup Manage Wizard
Lab 8.3 Use Task Manager
Lab 8.4 Use the Microsoft Management Console
Lab 8.5 Use Disk Management
Lab 8.6 Critical Thinking: Sabotage and Repair Windows 2000

Chapter Nine
Understanding and Supporting Windows XP
Lab 9.1 Allow Two Users to Log on Simultaneously
Lab 9.2 Restore the System State
Lab 9.3 Install Recovery Console as an Option on the Startup Menu
Lab 9.4 Use Recovery Console to Copy Files
Lab 9.5 Monitor the Memory Counter
Lab 9.6 Critical Thinking: Sabotage and Repair Windows XP

Chapter Ten
Supporting Hard Drives
Lab 10.1 Perform Hard Drive Routine Maintenance
Lab 10.2 Research Data Recovery Services
Lab 10.3 Use Do-It-Yourself Data Recovery Software
Lab 10.4 Back Up and Restore Files in Windows 2000
Lab 10.5 Critical Thinking: Use Debug to Examine Disk Information

Chapter Eleven
Windows on a Network
Lab 11.1 Share Resources on a Network
Lab 11.2 Use NetBEUI Instead of TCP/IP
Lab 11.3 Use a Parallel Port for Direct Cable Connection
Lab 11.4 Install a Network Printer
Lab 11.5 Configure and Use Dial-In Server

Chapter Twelve
Windows on the Internet
Lab 12.1 Install Software to Delete Cookies
Lab 12.2 Use FTP to Download a Browser
Lab 12.3 Download and Install Internet Explorer and Install Netscape
Lab 12.4 Set Up NetMeeting
Lab 12.5 Configure a Browser So It Doesn't Download I