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Part 1 Professional English for Front Desk Secretary
Unit 1 Daily Reception
Task 1 Getting to Know the Procedures of Daily Reception
Task 2 Greeting the Guest
Task 3 Sending offthe Guest
Unit 2 Phone Calls Handling
Task 1 Techniques of Telephoning
Task 2 Transferring a Call
Task 3 Making an Appointment
Task 4 Taking a Phone Message
Unit 3 Daily Paperwork Handling
Task 1 Dealing with E-mails
Task 2 Dealing with Faxes
Task 3 Writing a Recruitment Advertisement

Part 2 Professional English for Department Secretary
Unit 4 Phone Calls Handling
Task 1 Providing Information
Task 2 Handling Complaints
Task 3 Business Negotiation
Unit 5 Meeting Arrangements
Task 1 How to Organize Meetings
Task 2 Meeting Notice
Task 3 Chairing a Meeting
Task 4 Meeting Brief.
Unit 6 Paperwork Handling
Task 1 Setting up a Filing System
Task 2 Letter of Introduction
Task 3 Contract

Part 3 Professional English for Secretary to the General Manager
Unit 7 Overseas Travelling Arrangements
Task 1 Contacting the Other Party
Task 2 Writing an Itinerary
Task 3 Writing a Visa Invitation Letter
Task 4 Filling in a Visa Application Form
Task 5 Booking Arrangements
Unit 8 Business Reception Arrangements
Task 1 Picking Up Guests at the Airport
Task 2 Talking about an Itinerary
Task 3 At a Business Dinner Party
Task 4 Company Visit
Task 5 Sightseeing
Unit 9 Company Meeting Arrangements
Task 1 Discussing Meeting Arrangements
Task 2 Writing a Meeting Agenda
Task 3 Writing a Meeting Invitation Letter
Task 4 Making Opening Remarks
Task 5 Taking Meeting Minutes
Unit 10 Company Paperwork Handling
Task 1 Providing Information
Task 2 Writing Memorandum
Task 3 Letter of Thanks
Task 4 Letter of Congratulations & Letter of Condolence
Task 5 Short Speech
Keys to Exercises