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Unit 1 At the Travel AgencyPart ¢ñ Listening and Speaking ActivitiesPart ¢ñ Reading PassagePart ¢ó Simulated Training£ºReception Work at the Travel AgencyExercisesUnit 2 Welcoming SpeechPart ¢ñ Listening and Speaking ActivitiesPart ¢ò Reading PassagePart ¢ó Simulated Training£ºWelcoming SpeechExercisesUnit 3 At the Travel AgencyPart ¢ñ Listening and Speaking ActivitiesPart ¢ò Reading PassagePart ¢ó Simulated Training£ºMaking Aidine ReservationsExereisesUnit 4 Meeting the Local GuidePart ¢ñ Listening and Speaking ActivitiesPart ¢ò Reading Passage£ºA Brief Introduction to Chinese Tourist Cities(1)Part ¢ó Simulated Training£ºMeeting the Local GuideExercisesUnit 5 City SightseeingPart ¢ñ Listening and Speaking ActivttiesPart ¢ò Reading Passage£ºA Brief Introduction to Chinese Tourist Cities(2)Part ¢ó Simulated Training£ºTour GuidingCity SightseeingExercisesUnit 6 Sightseeing£ºNatural SceneryPart ¢ñ Listening and Speaking ActivttiesPart ¢ò Reading Passage£ºNatural SceneD(1)Part ¢ó Simulated Training:Tour GuidingNatural SceneryExercisesUnit 7 At the HotelPart ¢ñ Listening and Speaking ActivitiesPart ¢ò Reading Passage : Natural Scenery (2)Part ¢ó Simulated Training:Checking in at the HotelExercisesUnit 8 At the RestaurantPart ¢ñ Listening and Speaking ActivitiesPart ¢ò Reading PassagePart ¢ó Simulated TrainingExercisesUnit 9 ShoppingPart ¢ñ Listening and Speaking ActivitiesPart ¢ò Reading PassagePart ¢ó Simulated Training:Shopping with the TouristsExercisesUnit 10 Handling ComplaintsPart ¢ñ Listening and Speaking ActivitiesPart ¢ò Reading PassagePart ¢ó Simulated Training: Handling Tourists' ComplaintsExercisesUnit 11 The Famous Scenic Spots in Chinese CitiesPart ¢ñ Listening and Speaking ActivitiesPart ¢ò Reading PassagePart ¢ó Simulated TrainingUnit 12 The Unique Mountains and Gardens in ChinaPart ¢ñ Listening and Speaking ActivitiesPart ¢ò Reading PassagePart ¢ó Simulated TrainingUnit 13 The Scenic Spots in the Red TourismPart ¢ñ Listening and Speaking ActivitiesPart ¢ò Reading PassagePart ¢ó Simulated TrainingUnit 14 Practical WritingPart ¢ñ Business LettersPart ¢ò InvitationPart ¢óEnquiry, Reservation and ConfirmationPart ¢ô Letters of Complaint and ReplyPart ¢õ Tour ContractsPart ¢ö Reports to CustomsReferences