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Introduction
Module 1 Cultural diversity and socializing
Uint 1 Building a reationship
Overview
Cross-cultural understanding(1)
Welcoming vistors
Small talk:keeping the conversation going
Uint 2 Cultrue and entertainment
Overview
Cross-cultural understanding(2)
Inviting,and accepting or declining
Eating out
Module 2 Using the telephone
Uint 3 Could I leave a message?
Overview
Preparing to make a telephon call
Receiving calls
Taking and leaving messages
Asking for and giv ing repetition
The secretarial barrier
Uint 4 Good to hear from you again!
¡­¡­
Uint 5 Unfortunately there's a problem
Module 3 Presentations
Uint 6 Planning and getting started
Uint 7 Image,impact and making an impression
Uint 8 The middle of the presentation
Uint 9 The end is near¡­this is the end
Module 4 Meetings
Uint 10 Making meetings effertive
Uint 11 sorry to interrupt,but
Uint 12 What do you mean by
Module 6 Negotiations
Uint 13 Know what you want
Uint 14 Getting what you can
Uint 15 Not getting what you don't want
Optional case studies