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Introduction Module 1 Cultural diversity and socializing Uint 1 Building a reationship Cross-cultural understanding(1) Welcoming vistors Small talk:keeping the conversation going Uint 2 Cultrue and entertainment Cross-cultural understanding(2) Inviting,and accepting or declining Eating out Module 2 Using the telephone Uint 3 Could I leave a message? Preparing to make a telephon call Receiving calls Taking and leaving messages Asking for and giv ing repetition The secretarial barrier Uint 4 Good to hear from you again! ¡­¡­ Uint 5 Unfortunately there's a problem Module 3 Presentations Uint 6 Planning and getting started Uint 7 Image,impact and making an impression Uint 8 The middle of the presentation Uint 9 The end is near¡­this is the end Module 4 Meetings Uint 10 Making meetings effertive Uint 11 sorry to interrupt,but Uint 12 What do you mean by Module 6 Negotiations Uint 13 Know what you want Uint 14 Getting what you can Uint 15 Not getting what you don't want File cards 1A to 19A File cards 1B to 19B File cards 20 to 33