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1 TIMETABLES AND SCHEDULESSection ¢ñ Talking Face to FaceSection ¢ò Being All EarsSection ¢ó Maintaining a Sharp EyePassage ¢ñ Punctuality and Keeping PromisePassage ¢ò Begin Each Day with a Fresh Plan of AttackSection ¢ô Trying Your HandSection ¢õ Having Some Fun2 INVITATIONSSection ¢ñ Talking Face to FaceSection ¢ò Being All EarsSection ¢ó Maintaining a Sharp EyePassage ¢ñ Are You Really Being Invited?Passage ¢ò An Invitation LetterSection ¢ô Trying Your HandSection ¢õ Having Some Fun3 COMMUNICATION BY PHONESection ¢ñ Talking Face to FaceSection ¢ò Being All EarsSection ¢ó Maintaining a Sharp EyePassage ¢ñ For Conversation Press # 1Passage ¢ò Communication by Phone in the U.S.Section ¢ô Trying Your HandSection ¢õ Having Some Fun4 MAKING RESERVATIONSSection ¢ñ Talking Face to FaceSection ¢ò Being All EarsSection ¢ó Maintaining a Sharp EyePassage ¢ñ C/freer LodgePassage ¢ò Beginning the BusinessSection ¢ô Trying Your HandSection ¢õ Having Some Fun5 APPLYING FOR ALOBSection ¢ñ Talking Face to FaceSection ¢ò Being All EarsSection ¢ó Maintaining a Sharp EyePassage ¢ñ Applying for a New BossPassage ¢ò Beginning the BusinessSection ¢ô Trying Your HandSection ¢õ Having Some Fun6 MANAGERS AND CEOSSection ¢ñ Talking Face to FaceSection ¢ò Being All EarsSection ¢ó Maintaining a Sharp EyePassage ¢ñ One Minute ManagerPassage ¢ò Remarks at the Marco Polo Award Presentaton CeremonySection ¢ô Trying Your HandSection ¢õ Having Some Fun7 PROMOTING ACTIVITIESSection ¢ñ Talking Face to FaceSection ¢ò Being All EarsSection ¢ó Maintaining a Sharp EyePassage ¢ñ Tips for Going to China's TradeshowsPassage ¢ò Io Rules for Attendiny Exhibitions in ChinaSection ¢ô Trying Your HandSection ¢õ Having Some Fun8 ACOMPANY PROSPECTUSSection ¢ñ Talking Face to FaceSection ¢ò Being All EarsSection ¢ó Maintaining a Sharp EyePassage ¢ñ The Art of PriAce WarPassage ¢ò Everyone Has a Chance to WinSection ¢ô Trying Your HandSection ¢õ Having Some Fun9 PURCHASE AND PAYMENTSection ¢ñ Talking Face to FaceSection ¢ò Being All EarsSection ¢ó Maintaining a Sharp EyePassage ¢ñ Who is Using My Credit Card Today/?Passage ¢ò E-Business Means OpportunitiesSection ¢ô Trying Your HandSection ¢õ Having Some Fun10 TRAINING AND AND LEARNINGSection ¢ñ Talking Face to FaceSection ¢ò Being All EarsSection ¢ó Maintaining a Sharp EyePassage ¢ñ Cultural Stereotupes and misunderstandingsPassage ¢ò Change, Or Get Left BehindSection ¢ô Trying Your HandSection ¢õ Having Some FunNEW WORDS AND EXPRESSIONSVOCABULARY